“I received contact on Friday night from a fellow committee member asking me to review an assisted living contract because her friend was urgently trying to find memory care for her mom and she was being pressured to sign a contract but wasn’t sure what she was looking at. I don’t advise on contracts as I don’t have a background in contract law, but I was happy to listen to her friend and support her the best I could (even knowing she already had a memory care community lined up).
I spoke with my colleague’s friend on Saturday morning and learned she was grossly misinformed by another placement agent while at the same time being highly pressured by the sales director at the community she was referred to. Upon listening to what was important to this family and necessary for her mom, I immediately reached out to Yorkshire and Stonebridge. The Administrator responded on Saturday to my email and we set up a tour for Monday morning at 9:30am.
When we left the Administrator’s office, my colleague was so relieved she literally had tears coming down! The first words she said when leaving were “what a difference that was- night and day compared to the other place!” She was floored that the Administrator wasn’t pushing her to write a check or pressuring her to sign a contract. She felt so good about what she saw and heard that she was going straight over to see her mom and to let her know. My colleague secured a room that day, and the Administrator went on Tuesday to complete her assessment. My colleague’s mother will be moving to Stonebridge Manor on Friday (6/6) 🙂
Between me listening to my colleague and understanding what she needed for her mom and then making the connection, knowing Yorkshire and Stonebridge met this family’s needs, and the Administrator having a calming presence and no pressure approach, together we were able to help this family get what they needed and feel at peace with making the decision that was best for her mom.
Thank you for all you do at Baruch to ensure older adults have a comfortable, friendly, and caring safe place to live while also offering their families peace of mind!”
-Testimonial by a Friend of a Resident’s Family Member
We are honored and overjoyed that our community was able to quickly and effectively meet the needs of a new resident. We strive to bring peace of mind to our residents and their families, as we know that the transition to assisted living is a difficult one. Thank you to this Friend of a resident who shared their experience!
If you or your loved one is looking for an assisted living that provides individualized, compassionate care at an affordable rate, please contact us at www.yorkshirestonebridge.org/contact/